The 9-year-old girl traveled alone between Lisbon and Ponta Delgada when poor weather caused her flight to diverge to Santa Maria.
The little girl sees all the passengers leave for the hotels where they were accommodated during the night to catch a flight to Ponta Delgada in the morning.
At her side stands a gentleman she doesn’t know, Jorge Câmara, Santa Maria’s station manager, who, in turn, tries to give her a smile that emanates confidence, in the hope that the girl won’t feel so lost and alone in a place that is strange to her. At the same time, he is thinking about what to do.
A solution had to be found that would not only provide the best care for the girl while she was not at her destination but also some coziness. It is never easy for a child to be in a place she doesn’t know, with no familiar face around.
So, Jorge Câmara arrived at what he thought was the best solution: he would take the little girl to his home to be accompanied and cared for by his family. His two daughters, similar in age to the girl, would surely be a warm and happy companion.
And, with the permission of the child’s parents, it was so. They arrived home around 9:00 pm, making room for a nice dinner and a few moments of socializing and playing among the children.
The only issue that came up in this story was in the morning when it was time to go to the airport to catch the flight to Ponta Delgada. The little girl was so excited playing with the other children that she didn’t want to leave.
And so, a beautiful friendship began between the three girls that spanned time.
This is not a unique case. Often, in similar situations, it is SATA Group employees who take the accompanied minors home, so they also have the emotional support to enable them to have the best possible experience, in addition to the necessary care, even when there is an unforeseen event such as a flight divergence.
This attitude is not an obligation or a work requirement. It is an act of humanity, hospitality, and empathy that inevitably goes into everything we do, both on and off the job.